Returns & Refund Policy
Southern Will® is committed to customer satisfaction. While we are constantly striving to provide our customers with the information they need to make educated online purchases, we understand there is no substitute for trying on a garment. We want you to have peace of mind in knowing that you can always return your purchase for a full refund of the product price, if, after holding it in your hands or trying it on, you are not completely satisfied. (Shipping costs are non-refundable, Custom items can not be returned)
7 DAY MONEY BACK GUARANTEE
If you receive merchandise that you are unhappy with for any reason, simply return it to Southern Will® within 7 days of receipt - in the original, unused condition that you received it - and you will receive a full refund of the purchase price. We'll also pay the return shipping costs.
If you would like to make a return or exchange, please contact customer service at firstname.lastname@example.org for a return authorization number. We'll notify you via e-mail of your refund once we've received and processed the returned item. (SEE IMPORTANT NOTES FOR RETURN REQUIREMENTS BELOW)
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
NON REFUNDABLE ITEMS
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
· Gift cards.
· Downloadable software products.
· Some health and personal care items.
· Book with obvious signs of use.
· CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
· Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
· Any item that is returned more than 30 days after purchase.
· Custom items can not be returned
Neither party shall be liable to the other for failure to perform its obligations under this Agreement due to causes beyond its control, including, but not limited to, fire, flood, natural disaster, weather, strikes or other industrial disturbances, delay in transportation, government action, differences with contractors, accidents, failure or shortages of usual sources of supply or materials.