Return Policy

  

Returns & Refund Policy


RETURNS


Southern Will® is committed to customer satisfaction. While we are constantly striving to provide our customers with the information they need to make educated online purchases, we understand there is no substitute for trying on a garment.  We want you to have peace of mind in knowing that you can always return your purchase for a full refund of the product price, if, after holding it in your hands or trying it on, you are not completely satisfied. (Shipping costs are non-refundable, Custom items can not be returned)


7 DAY MONEY BACK GUARANTEE


  If you receive merchandise that you are unhappy with for any reason, simply return it to Southern Will® within 7 days of receipt - in the original, unused condition that you received it - and you will receive a full refund of the purchase price. We'll also pay the return shipping costs.

  If you would like to make a return or exchange, please contact customer service at info@southernwill.com for a return authorization number. We'll notify you via e-mail of your refund once we've received and processed the returned item. (SEE IMPORTANT NOTES FOR RETURN REQUIREMENTS BELOW)

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). 


IMPORTANT NOTES


  • Product must be returned in original condition for resale, unless it’s defective.
  • Product must be returned clean, unused and unwashed – no pet hair, human hair, smoke odors, or makeup stains.
  • Clothing must be returned with all labels and tags attached.
  • Use  your own secure packaging for return or exchange
  • Customers are responsible for all shipping charges on returns and exchanges, unless the return is a result of our shipping error.
  • Consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee we will receive your returned item. Southern Will® is not responsible for lost, stolen or damaged items.
  • Returns are refunded in the method of original payment.
  • Your return will be processed and your credit card will be refunded approximately 5 business days after we receive your return.


NON REFUNDABLE ITEMS


Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.


Additional non-returnable items:


· Gift cards.

· Downloadable software products.

· Some health and personal care items.

· Book with obvious signs of use.

· CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.

· Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

· Any item that is returned more than 30 days after purchase.

· Custom items can not be returned




FORCE MAJEURE


Neither party shall be liable to the other for failure to perform its obligations under this Agreement due to causes beyond its control, including, but not limited to, fire, flood, natural disaster, weather, strikes or other industrial disturbances, delay in transportation, government action, differences with contractors, accidents, failure or shortages of usual sources of supply or materials.